Patient Resources
You can contact the insurance PRO at VISHNU MEDICAL CENTRE’s insurance help desk for assistance with the required documentation for your insurance claim process.
You need to present the original health insurance card issued to you by your TPA (Third Party Administrator) at the Insurance Help Desk at VISHNU MEDICAL CENTRE.
The Insurance PRO (Processing Officer) at VISHNU MEDICAL CENTRE’s insurance help desk will check the correctness of the Pre-Authorisation form, inform you about any discrepancies, and send the details to the office of your Insurance company/TPA.
No, the Insurance PRO at VISHNU MEDICAL CENTRE can only assist with the documentation and does not have the authority to influence the approval of insurance claims. The approval is fully at the discretion of the insurance company or Third Party Administrator (TPA).
If there are discrepancies in the Pre-Authorisation form at VISHNU MEDICAL CENTRE, the Insurance PRO will inform you and guide you on how to rectify them before sending the details to the office of your Insurance company/TPA.
The Insurance PRO at VISHNU MEDICAL CENTRE will revert to you and inform you about the approval status of your insurance claim once the details have been sent to the office of your Insurance company/TPA.
Patient Resources
Insurance
Our insurance help desk will help you through any required process, however please bear in mind that our insurance help desk can only help through the documentation and in no way influence the approval of insurance claims. It is fully at the discretion of the insurance company or Third Party Administrator (TPA). Before admission, you will have to sign an affidavit saying that you will be responsible for paying the bill if the insurance does not come through.
